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Privacy Policy

Privacy Statement
We take your privacy seriously, and this Privacy Statement explains how Kylivo (collectively, “we,” “us,” or “our”) collects, uses, shares, and processes your information.

Collection and Use of Personal Data
Personal data is information that can be used to directly or indirectly identify you. It also includes anonymous data linked to identifiable information. Personal data does not include information that has been irreversibly anonymized or aggregated to prevent identification.

Promoting Safety and Security
We follow the principles of legality, legitimacy, and transparency. We process only the minimal necessary data for limited purposes and implement technical and administrative safeguards to protect data security. We may use personal data to verify accounts and user activity and to monitor, prevent, and investigate fraud, suspicious or illegal activity, or violations of our terms and policies. This processing is based on our legitimate interest in ensuring the safety of our services.

What Personal Data We Collect
i. Data You Provide:
We collect personal data when you use our services, create an account, contact us, participate in surveys, use our online support tools, or make a purchase. This data may include:

  • Contact details

  • Account credentials

  • Payment details (e.g., credit/debit card info)

  • Billing and shipping addresses

ii. Data About Use of Our Services:
We may collect information such as:

  • Device type and ID

  • IP address

  • Operating system and browser type

  • Usage and diagnostic data

  • Approximate location (e.g., via GPS or IP)

How We Use Your Personal Data
i. Providing, Improving, and Developing Our Services:
We use personal data to provide and improve our services, conduct analytics, audits, and research, and to enhance advertising. If you participate in promotions or contests, your data may be used to administer those programs.

ii. Communicating with You:
With your prior consent, we may:

  • Send you marketing materials

  • Inform you about transactions and account updates

  • Respond to your inquiries and requests

We may also personalize your experience and evaluate campaign effectiveness.
You may withdraw your consent at any time by contacting us.

Definition and Use of Cookies
Cookies are small text files stored in your browser. We use cookies and similar technologies to:

  • Personalize content

  • Measure and deliver advertisements

  • Understand user behavior

  • Improve security

The specific cookies used may vary depending on the services you access.

Disclosure of Personal Data
We may share your data with trusted partners that help provide or market our services. Personal data is not shared with third parties for their own marketing purposes without your explicit consent.

Data Disclosure, Storage, and Processing
i. Legal Obligations:
We may process or disclose personal data where required by law, especially within the European Economic Area (EEA), in accordance with Article 6(1) of the General Data Protection Regulation (GDPR).

ii. Business Transfers:
In the event of a merger, acquisition, reorganization, or other corporate change, your personal data may be transferred as part of the transaction.

iii. Compliance and Protection:
We may disclose data if necessary for:

  • Legal compliance

  • Law enforcement

  • National security

  • Protecting our users or enforcing terms

Children’s Privacy
Kylivo does not knowingly collect personal data from children under 16. If we discover such data has been collected, we will promptly delete it. If you believe a child has submitted data to us, please contact us immediately.

Your Rights
You have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict processing

  • Receive your data in a portable format

  • File a complaint with a data protection authority

To ensure your data security, we may verify your identity before processing such requests. Please allow up to 30 days for a response.

Third-Party Websites and Services
Our services may contain links to third-party sites or services. We are not responsible for the privacy practices or content of third-party platforms. We encourage you to read their privacy policies before providing data.

Data Security and Retention
We use technical, administrative, and physical safeguards to protect your personal data. We retain data only as long as necessary to fulfill the purposes outlined in this Privacy Statement unless a longer period is required by law.

Changes to This Privacy Statement
We may update this Privacy Statement periodically. Continued use of our services means you accept the updated policy. If you disagree, please stop using our services and contact us to close your account.

Contact Us
If you have any questions or concerns about this Privacy Statement or how your data is handled, please contact us:

Kylivo Support Team
Email: service@kylivo.com