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PRIVACY POLICY
How We Collect, Use, and Protect Your Information
KYLIVO
Privacy, handled with care.
This Privacy Policy explains how Kylivo collects, uses, shares, stores, and protects information when you visit, browse, create an account, contact us, or shop on kylivo.com.
Our Commitment
We use your information to provide a smoother shopping experience.
We collect and process information to operate our website, process orders, arrange shipping, provide customer support, improve our services, prevent fraud, and comply with applicable legal obligations.
Privacy Contact
Questions about your data?
For privacy questions, data requests, or concerns about how your information is handled, contact us at support@kylivo.com.
By using our Site, you understand that we may process your information as described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of the Site.
01
Transparency
We explain what information we collect and how it supports your order, account, and customer service experience.
02
Security
We use reasonable safeguards designed to protect personal information from unauthorized access or misuse.
03
Your Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain data processing.
1. Information We Collect
We collect information to provide, operate, protect, and improve our services. The types of information we may collect include:
- Contact information: such as your name, email address, phone number, billing address, shipping address, and customer service details.
- Order information: such as products purchased, order number, order history, shipping status, returns, refunds, and customer service communications.
- Payment-related information: such as payment method, payment status, transaction identifiers, billing details, and fraud prevention information. Full card information is generally processed by payment service providers and is not intentionally stored by us.
- Account information: such as login details, preferences, saved addresses, account activity, and communication preferences if you create an account.
- Device and usage information: such as IP address, browser type, device type, operating system, pages viewed, referring pages, approximate location derived from IP, and website activity.
- Cookies and similar technologies: used for site functionality, analytics, performance, preferences, advertising measurement, and improving user experience.
2. How We Use Your Information
- To process, confirm, fulfill, ship, and manage your orders.
- To process payments, refunds, returns, cancellations, and order-related requests.
- To provide customer support and respond to inquiries, complaints, feedback, and after-sales requests.
- To communicate with you about your order, account, shipping status, service updates, policy changes, and support matters.
- To operate, maintain, troubleshoot, personalize, and improve the Site, products, services, and user experience.
- To monitor website performance, conduct analytics, measure advertising effectiveness, and improve marketing activities where permitted.
- To detect, prevent, investigate, and respond to fraud, unauthorized transactions, abuse, security incidents, and other harmful activity.
- To comply with legal obligations, enforce our Terms & Conditions, protect rights and safety, and respond to lawful requests.
- To send marketing emails or promotional communications if you choose to receive them. You may unsubscribe at any time.
3. Legal Bases for Processing
Depending on your location and applicable law, we may process personal information based on one or more legal bases, including performance of a contract, our legitimate interests, compliance with legal obligations, protection of rights and security, and your consent where required. For example, we process order information to fulfill your purchase, use fraud prevention information to protect our business and customers, and rely on consent for certain optional cookies or marketing communications where applicable.
4. How We Share Information
We may share information with trusted third parties only as needed to operate our business, provide services, and comply with legal requirements.
- Payment service providers: to process payments, refunds, fraud checks, chargebacks, and transaction security.
- Shipping and logistics providers: to fulfill orders, provide tracking, arrange delivery, and handle delivery-related support.
- Customer support tools: to manage inquiries, order issues, return/refund requests, and communication history.
- Analytics and technology providers: to operate the Site, improve performance, understand usage, and troubleshoot technical issues.
- Marketing and advertising partners: to measure campaigns and provide relevant promotional experiences where permitted by law.
- Legal, compliance, and safety purposes: when required by law, regulation, legal process, or to protect rights, property, safety, and security.
- Business transfers: in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction where permitted by law.
We do not sell your personal information in the conventional sense. However, some privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly to include certain advertising or analytics technologies. Where applicable, you may have the right to opt out.
Privacy Rights Notice: If you are located in the European Union, United Kingdom, California, or another region with privacy rights, you may have additional rights regarding access, correction, deletion, restriction, portability, objection, or opt-out. To submit a request, contact support@kylivo.com.
5. Cookies & Similar Technologies
- We use cookies, pixels, tags, local storage, and similar technologies to enable website functionality, remember preferences, support checkout, improve performance, analyze traffic, and measure marketing activities.
- Some cookies are necessary for the Site to function properly, while others may be used for analytics, personalization, or advertising-related purposes.
- You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality, cart features, checkout, or account access.
- Where required by law, we will request consent for non-essential cookies and provide choices where applicable.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, processing orders, maintaining business records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations. Retention periods may vary depending on the type of information, business needs, and legal requirements.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. International Transfers
Because we operate internationally and work with service providers in different countries, your information may be processed, stored, or transferred outside your country or region of residence. Where required by applicable law, we take steps designed to ensure appropriate safeguards for cross-border data transfers.
9. Children’s Privacy
Our Site is not directed to children, and we do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can take appropriate steps.
10. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
- The right to request access to certain personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of certain personal information, subject to legal or business record obligations.
- The right to request restriction of or objection to certain processing activities.
- The right to request a copy of your personal information in a portable format where applicable.
- The right to withdraw consent where we rely on consent, without affecting processing that occurred before withdrawal.
- The right to opt out of marketing emails by using the unsubscribe link or by contacting us.
- The right to opt out of certain sharing, sale, or targeted advertising activities where applicable law provides such rights.
To exercise applicable rights, please contact us at support@kylivo.com. We may need to verify your identity before processing certain requests.
11. Marketing Communications
If you subscribe to marketing emails or promotional communications, we may use your contact information to send updates about products, offers, promotions, and store news. You can opt out at any time by using the unsubscribe link in our emails or by contacting us. Even if you opt out of marketing, we may still send non-marketing communications related to orders, transactions, service notices, or policy updates.
12. Third-Party Links
The Site may contain links to third-party websites, platforms, payment services, delivery tracking pages, or other external services. We are not responsible for the privacy practices, content, security, or policies of those third parties. We encourage you to review their privacy policies before providing information to them.
13. Changes to This Privacy Policy
We may update, revise, or replace this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. Changes become effective when posted on this page. Your continued use of the Site after an updated Privacy Policy is posted means you accept the revised Policy.
14. Contact Information
Have a privacy question or data request?
Please contact us with your question, request type, order number if applicable, and the email address used at checkout so we can assist you efficiently.
Company Name: HONG KONG YUANQIAO TECHNOLOGY CO., LIMITED
Company Address: RM H11, 1/F, KAISER EST PHASE 2,NO. 51 MAN YUE ST HUNG HOM HONG KONG
Privacy Highlights
Clear privacy practices for shopping with Kylivo.
Data Use
Order & Service Support
We use information to process orders, arrange delivery, provide support, and improve our services.
Protection
Reasonable Safeguards
We use reasonable measures designed to protect personal information and reduce unauthorized access.
Kylivo Privacy Policy for kylivo.com. For privacy questions or data requests, contact support@kylivo.com. Company: HONG KONG YUANQIAO TECHNOLOGY CO., LIMITED. Address: RM H11, 1/F, KAISER EST PHASE 2,NO. 51 MAN YUE ST HUNG HOM HONG KONG.
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