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RETURN & REFUND POLICY
Clear, Fair, and Transparent
KYLIVO
Returns and refunds, made clear.
At Kylivo, we want your shopping experience to feel simple and secure. If you need help with a return or refund, please contact us first so we can review your request and provide the correct return address and instructions.
Return Window
Returns and refunds may be requested within 14 days.
You may contact us within 14 days after receiving your order to request a return or refund. To help us process your request faster, please include your order number, the email used at checkout, and a clear description of the issue.
Contact First
Please contact us before sending any return.
All return or refund requests must be confirmed by our support team first. We will provide the correct return address after your request is approved. Returns sent without prior approval may not be accepted.
Important: Please do not send items back to the sender address on the package. Contact us first at support@kylivo.com and we will provide the correct return address after reviewing your request.
01
14-Day Request Period
Return and refund requests may be submitted within 14 days after delivery. Requests made after this period may not be accepted.
02
Return Address Provided
Please contact us first. We will review your request and provide the correct return address and return instructions.
03
Return Cost Responsibility
For returns not caused by product quality issues or our responsibility, the return shipping cost and related fees are borne by the customer.
Eligible Return Conditions
Items must meet basic return requirements.
- The return request must be made within 14 days after delivery.
- Items should be unused, unworn, unwashed, and in original condition.
- Original packaging, tags, accessories, and order information should be included when possible.
- Returned items must be sent to the return address provided by our support team.
Return Shipping Cost
Costs depend on the reason for return.
- If the return is due to a product quality issue or an error caused by us, please contact us with photos or details so we can review the case.
- For non-quality issues or returns not caused by our responsibility, the customer is responsible for return shipping fees.
- Examples may include ordering the wrong size, changing your mind, dislike of style/color, or providing an incorrect address.
- Shipping fees, customs fees, and related return costs may not be refundable unless otherwise required by applicable law.
How to Request a Return or Refund
Please follow these steps before returning any item.
STEP 1
Contact Us
Email us with your order number and issue details.
STEP 2
Review
Our support team will review your request and confirm eligibility.
STEP 3
Return Address
We will provide the correct return address and instructions.
STEP 4
Refund
Refunds are processed after approval and inspection if required.
Order Cancellation
Cancellation depends on shipping status.
- Orders that have not shipped may be cancelled by contacting us as soon as possible.
- Once an order has been shipped, it cannot be cancelled.
- If your order has already shipped, you may contact us after delivery to request return assistance if eligible.
Refund Processing
Refunds are handled after approval.
- After we receive and inspect the returned item, we will notify you of the refund result.
- Approved refunds will be issued to the original payment method.
- The time for the refund to appear may vary depending on your bank or payment provider.
Need return or refund help?
Contact us before sending anything back.
Please include your order number, the email used at checkout, the reason for your request, and photos if the item has a quality issue.
Company Name: HONG KONG YUANQIAO TECHNOLOGY CO., LIMITED
Company Address: RM H11, 1/F, KAISER EST PHASE 2,NO. 51 MAN YUE ST HUNG HOM HONG KONG
Policy Highlights
Clear expectations for returns, refunds, and cancellations.
14 Days
Return Request Window
Returns and refunds may be requested within 14 days after delivery.
Contact First
Return Address Required
Please contact us first. We will provide the correct return address after approval.
Costs
Customer-Paid Returns
For non-quality issues or returns not caused by our responsibility, return costs are borne by the customer.
Returns and refunds may be requested within 14 days after delivery. Please contact us first at support@kylivo.com for the correct return address. For non-quality issues or returns not caused by our responsibility, return shipping fees and related costs are borne by the customer.
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